Refund policy

By selecting an online store product, quantity, colour, and/or any other features required to be selected by You, providing Your provided method of payment, and completing the steps required of You during the check-out process, You can place an order for an online store product on the Website. You may receive an email confirming that such order has been received by the Company, however: (a) any such order confirmation provided to You by the Company does not constitute an acceptance of Your order; and (b) the Company reserves the right, at its sole discretion,  to accept or reject any online store order prior to shipment of that order. Without limiting the foregoing sentence, the Company may reject all or a portion of Your online store order because of the unavailability of the online store ordered product or online store products for purchase, errors in online store product pricing information, or an online store product recall for one or all of the online store products You ordered. Shipment and processing of payment for each product in Your order will constitute the Company’s acceptance of that portion of Your online store order.

 The Company does not represent or warrant that any online store products description, image, or other such content on the Website is accurate, complete, reliable, or current. Products are unique and produced to order. Therefore, Diversity Mortgage & Financial Corporation is unable to process returns. Refund payments will be issued for any stained, damaged, or incomplete garments upon receipt of evidence. The refund will be issued to the original form of payment. Please direct such return inquiries to [info@diversitymortgage.ca]. To extent legally permissible, the only warranties and conditions provided to You with respect to any particular product are those warranties and conditions described on the Website.

 By placing an online store order for a product or products on the Website, and specifically by confirming your online store order at the conclusion of the check-out process, You agree to pay the Company the total amount set out at the time You confirm Your online store order. All prices quoted on the Website, including the prices for online store products and shipping, are in Canadian dollars unless otherwise explicitly stated. Your provided method of payment will be charged for Your order or for each online store product in Your order as each portion of Your order is accepted by the Company and shipped. The Company reserve the right to reject Your online store order where the price of an ordered online store product has changed or was misstated on the Website; You may be provided an opportunity to accept such price change and continue with Your order. You are required to pay for all the online store products shipped to You by the Company, even where such online store product is shipped to You as a result of an error by the Company unless You return such online store product to the Company within 14 calendar days of Your receipt thereof. All payments owed by You are due no more than 30 calendar days after Your receipt of the online store product and/or online store order and the Company reserves the right to charge interest on any amounts owed but not paid by You within such time at the lower of 1.5% or the maximum rate permitted by law.

 The Company does not assume liability for any delays with couriers and cannot provide refunds or discounts as a result of courier delays. The Company can only guarantee that the customer’s online store order has left the premises on time.

 All information provided by You to the Company during the check-out process must be truthful, accurate, and complete for the purposes for which such information was requested

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@diversitymortgage.ca. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@diversitymortgage.ca.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Return Policies on Digital Videos

Digital Products have a No Refund Policy. Customers will not be provided compensation for the purchase of digital products.